1. Refund Policy

At Jiaxian Co., Ltd , we are committed to providing you with the best shopping experience. If you are not completely satisfied with your purchase, we offer a 14-day no-questions-asked refund policy under the following conditions:

• 14-Day No-Reason Return Window: You may request a refund within 14 days of receiving your order.

• Item Condition Requirements: The belts must be unused, in their original packaging, and accompanied by all accessories (e.g., tags, boxes).

• Return Shipping Responsibility: Customers are responsible for return shipping costs unless the return is due to a defect or shipping error on our part.

• Refund Processing Time:

  • Standard Refunds (Non-PayPal): Refunds will be processed within 14 business days after we receive and inspect the returned item.

  • PayPal Refunds: Due to PayPal’s processing policies, refunds may take at least 14 days, and in some regions, up to 30 days (as required by local laws).

• Exceptions to Refund Policy:

  • Final Sale Items: Certain discounted or promotional items may be marked as “Final Sale” and are non-refundable.

  • Customized or Special Orders: Belts made to specific requests (e.g., custom sizes, colors) are non-returnable.

  • Damaged or Worn Items: We cannot accept returns for belts that show signs of wear or damage caused by customer misuse.

For refund requests, please contact our customer service team at contact@mellowdressbelt.com or 852 5758 5218 .

2. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region (SAR). Any disagreement or dispute arising from your purchase, use of our website, or interaction with our services will fall under the exclusive jurisdiction of courts in Hong Kong.

By using our website, you acknowledge and agree to submit to the jurisdiction of Hong Kong courts for all legal matters related to your transactions with HK Jortune Limited .

3. Additional Terms & Conditions

Order Acceptance & Fulfillment

• We reserve the right to refuse or cancel any order due to pricing errors, stock availability, or suspected fraud.

• Orders are processed and shipped within [X] business days (unless otherwise specified).

Pricing & Payment

• All prices are listed in [Currency, e.g., USD, GBP, etc.] and include applicable taxes (unless stated otherwise).

• We accept PayPal, credit/debit cards, and other secure payment methods.

Shipping & Delivery

• Shipping times and fees vary by location. Please refer to our Shipping Policy for details.

• We are not liable for delays caused by shipping carriers or unforeseen circumstances (e.g., natural disasters).

Payment Security

We ensure secure online transactions through industry-standard encryption protocols and payment methods.

4. Account Responsibilities

You agree to maintain the confidentiality of your account and password and to accept responsibility for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized use of your account.

5. Contact Us

If you have any questions or concerns about our Terms of Service, please contact us at:

• Email: contact@mellowdressbelt.com

• Phone: 852 5758 5218

• Address: Unit G, 15th Floor, New Estate, No. 75 Seven Sisters Road, North Point

Thank you for choosing Jiaxian Co., Ltd . We value your business and are dedicated to providing you with exceptional service. We appreciate your understanding and cooperation in adhering to these terms, ensuring a safe and smooth shopping experience for all.